Privacy Policy

Last updated: June 18, 2026

RestMemo Photo ("we", "our", "the app") is an AI-powered photo restoration application available on iOS and iPadOS. This Privacy Policy explains what data we collect, how we use it, and your rights. We follow the principle of data minimization - we collect the bare minimum needed to deliver the service.

1. Data we collect

Photos you submit for processing. When you tap "Restore", "UHD", or "Live", the selected photo is sent over a secure HTTPS connection, through our backend, to a trusted third-party AI processing provider that performs the restoration, upscale, or animation and returns the result to your device.
Anonymous device identifier. We generate a random UUID on first launch and store it in iCloud Key-Value Storage. It identifies your account across your Apple devices for credit synchronization. It is not linked to your name, email, or any personal identifier.
Apple ID, if you choose to sign in (optional). The app works without an account. If you use "Sign in with Apple" to recover credits across devices, we receive a stable anonymous Apple identifier and - on your first sign-in only, and only if you do not select Apple's "Hide My Email" - your email address. We use it solely to link your credit balance to your account. We never use it for marketing, and we never receive your password.
Purchase records. When you buy credits or subscribe to RestMemo Cloud, Apple's StoreKit reports the transaction to us so we can credit your balance. We receive Apple's anonymous transaction ID - never your payment method, address, or full Apple ID.
Canvas print orders (optional). If you order a physical canvas print, we collect the shipping details you enter - recipient name, postal address, and optionally email and phone - together with the photo you choose to print. Payment is handled by Stripe, our payment processor; we never receive or store your card details. To produce and ship your order, the selected photo is uploaded to our secure cloud storage and shared, along with your shipping address, with our print-and-fulfillment partner.
Cloud sync content (optional). If you subscribe to RestMemo Cloud ($0.99/month), your restored photos and original images are uploaded to secure cloud storage, encrypted at rest (AES-256). Otherwise, all photos stay on your device.
Diagnostic logs (anonymous). If the app crashes, iOS may send us an anonymized crash report through Apple's standard mechanism. You can disable this in Settings → Privacy → Analytics.

2. What we do NOT collect

By default the app is anonymous. We do not collect your name, email, or phone number - with two exceptions you control: the optional Apple ID email if you choose "Sign in with Apple", and the shipping details you enter when you order a canvas print (both described in section 1). Beyond that, we never collect:

Your location.
Your contacts or address book.
Your card or payment details - these go directly to Apple or Stripe, never to us.
Tracking data for advertising. We do not run ads. We do not sell data to third parties.
The contents of your photo library beyond the photos you explicitly choose to process.

3. How AI processing works

When you tap "Restore", "UHD", or "Live", your photo is sent securely from your device, through our backend, to a trusted third-party AI processing provider that performs the operation, and the result is returned to your device and stored locally. The provider processes input and output only for as long as needed to perform the operation, governed by its own privacy policy. We do not retain a copy of your photos on our backend after processing completes, and we never use your photos to train AI models.

4. Payments and print fulfillment

Credit and subscription purchases are processed by Apple through the App Store. Canvas-print purchases are processed by Stripe; we receive a confirmation that payment succeeded plus the order details - never your card number. To fulfil a print, we share the photo you chose and your shipping address with our print-and-fulfillment partner for the sole purpose of manufacturing and delivering your order. Each of these providers acts under its own privacy policy.

5. Storage and retention

On-device: photos are stored in the app's private, sandboxed storage. Deleted when you delete the corresponding gallery item or uninstall the app.
iCloud backup: if you have iCloud Backup enabled, iOS may include the app's documents in your encrypted backup. This is governed by Apple's privacy policy.
Cloud sync (optional): photos in our cloud storage are deleted within 30 days of you cancelling the Cloud subscription or deleting the photo in-app.
Print orders: the photo uploaded for a print is removed from our storage once the order is fulfilled. We keep the order record (items, amount, shipping address, status) only as long as accounting and tax law require.

6. Your rights

You may, at any time:

Delete restored photos from the in-app gallery (long-press a tile → Delete).
Cancel the RestMemo Cloud subscription via iOS Settings → Apple ID → Subscriptions.
Uninstall the app, which removes all locally-stored data.
Request deletion of cloud-stored data or print-order data by emailing privacy@restmemo.app (we keep only what tax and accounting law require).

7. Children

RestMemo Photo is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has used the app and we hold their data, contact us and we will delete it.

8. Changes to this policy

If we materially change this policy, we will update the date at the top of this page and surface the change in the app at next launch. Continued use after a change indicates acceptance of the revised policy.

9. Contact

Privacy questions or requests: privacy@restmemo.app
General support: support@restmemo.app